Refund & Return

2.2 Return of Products

1.  You may initiate the request for return of the Product if (i) Product is damaged; (b) both the Product and shipping package has been damaged; (iii) Product is defective or is not in working condition; (iv) the Product is of bad quality; (v) parts of the Product or accessory is missing; (vi) the Product ordered is different from what was ordered basis the Product description provided on the Abbas Optical Platform; or (vii) you are dissatisfied with the purchased Product (“Non-Compliant Product”). You shall initiate such requests for a return within 14 (fourteen) days from the date on which you receive the delivery of the Product (“Return Period”).
2. You shall keep the Products in it’s unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We would accept the request for the return of such a Product subject to the terms of this Policy.
3. If you have received any Product which is subject to return in terms of this Policy, we suggest you immediately register a request in this regard on the Abbas Optical Platform. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages, or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images of the damaged, defective or Non-Compliant Product received and/or allow our personnel to schedule a visit to assess the damage, defect, or non-compliance with the Product. Further to the assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit.
4. Your return will be processed only when the conditions as may be stipulated by us are fulfilled at the time of the return of such Products, such as the Product being returned in original condition (including water seal stickers in case of fragrances), along with the price tag intact including original packaging of the product, the brand outer packaging of the Non-Compliant Product and all accessories therein, no damage has occurred post-delivery of the Product while in your possession etc.
5. You agree that we will not accept the return of any Product: (i) if you have placed the order for a wrong product model, color, or incorrect Product, (ii) if the Product belongs to the non-returnable Product category (For instance, personalized Products that are not suitable for the return based on their nature), (iii) if you fail to request return/register a complaint in relation to a Non-Compliant Product within the Return Period. Any damage to the Product caused by your improper wearing or safekeeping of the Product, or any modification or change to the Product by you the User or a third party or any depreciation in the value for other reasons will not be deemed such Product a Non-Compliant Product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding.

You can return the Product(s), purchased from us provided the Product(s) satisfy the below mandatory conditions:

            (i)   The Product has not been worn, cleaned, or tampered with by you.

            (ii)   The price tag /bar code, brand tags, original packaging material, accompanying accessories are intact and not altered, damaged, or discarded by you.

            (iii)  The Product is not altered, unless proven vendor defect.

            (iv)  Return is being initiated against the order under which it was bought and from the same account and the serial number/ bar code of the Product matches our records.

            (v)   There is no foul odor, perfume, stains, dents, scratches, tears, or damage on the Product.

            (vi)  The Product(s) if bought as a set should be returned as the complete set.

            (vii)   Products returned should be unused, undamaged, unwashed, and in a saleable condition.

            (viii)  We are satisfied that the Product has not been rendered defective or unusable.

            We reserve the right to reject the return request for a Product if it does not satisfy the aforementioned conditions.

1. Return of purchased Products is facilitated through our reverse-logistics partners. On receipt of the request for return of Product on the Abbas Optical Platform and the same being duly acknowledged by us, our reverse-logistics partners may get in touch with you in order to collect the purchased Products from you.
2. You may also return a Product purchased by you on the Abbas Optical Platform at our physical stores/ boutiques provided you give the following information: (i) details of the Product; (ii) original invoice of the Product; (iii) order number; (iv) reasons for return; and (v) your contact information.

Contact Lenses

1. Contact Lens returns will be accepted only if the sealed packaging is intact and returned along with the original carton intact.
2. Opened boxes will not be taken back even if there are unused lenses in the box.

Eyeglasses & Prescription Sunglasses:

1. In the case of Eyeglasses/ Prescription Sunglasses, the return will be accepted only if the lens power does not match the prescription.
2. If you have received a damaged or defective product kindly get in touch with our customer service at info@abbasoptical.com Our team will assist you with the returns.

Other Products:

1. In the case of Reading glasses/Computer Glasses, the return will be accepted only if the lens power does not match the power as per the order.
2. No returns/refunds are available for Contact Lens cases and Contact Lens solutions.